State employees say Idaho’s Luma business system is still time consuming and unreliable 

More than a year into the launch of the State of Idaho’s $117 million new business system called Luma, state employees and evaluators describe a system that is inefficient, complicated, unreliable and continues to face internal security risks.

The findings come from a new evaluation conducted by the Idaho Office of Performance Evaluation, an independent watchdog arm of state government. The office presented the new Luma evaluation to the Idaho

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