The ROI Of Empathy: Improving Business Results And Workplace Culture

Empathy can be defined as showing people that you understand them and care how they feel. That sounds simple enough. But why is showing empathy—especially in the workplace—so hard?

Everyone in the workplace values empathy and recognizes empathy as key to driving performance outcomes. The top four perceived benefits of being an empathetic organization are:

improved job satisfaction employee motivation productivity improved culture

Yet, for

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